Work your sold list and acquisition leads
Upload previous buyers or an acquisition target list. DealFlo scrubs against opt-out and DNC, then Riley opens each with a genuine buyback angle tied to the actual vehicle they're driving.
The cheapest used car you'll buy is one you already sold. DealFlo texts your previous buyers and your acquisition list, opens the buyback conversation, and books appraisal appointments — so you source clean, known-history units off the street instead of overpaying at auction.
Auction inventory is expensive and blind. The cars you sold are known quantities with service history you can see. DealFlo works your sold list and acquisition leads by text — Riley opens the 'we'd buy yours back' conversation, handles the 'what's it worth' question the right way, and books the appraisal so your used manager writes the check in person.
Upload previous buyers or an acquisition target list. DealFlo scrubs against opt-out and DNC, then Riley opens each with a genuine buyback angle tied to the actual vehicle they're driving.
Riley opens on real market truth — you need clean used units and theirs is in demand — so the ask lands as an opportunity for them, not a favor for you.
Riley never fabricates a number over text. It bridges the value question to an appraisal appointment where your used car manager makes a real, standing offer — protecting you from bad promises.
Riley can run a pure buyback — cash for their car, no purchase required — or pivot to an upgrade if they're interested. Either way you get the unit or the deal, sometimes both.
The whole point is getting the car in front of your appraiser. Riley sets a specific day and time, sets expectations, and confirms — so appointments actually show.
When someone books, Riley hands your used car manager the vehicle details and the full thread, so the appraisal conversation starts warm and the offer moves fast.
Vehicle acquisition from customers starts with a simple advantage: you know these cars. You sold them, your shop may have serviced them, and the owner already knows your store. A buyback campaign turns that into a steady list instead of waiting for trades to walk in.
Before you pull a single name, sit down with your used car manager and agree on the years, models, trims and mileage ranges that turn fastest on your lot, and the ones you're short on right now. That want list decides who gets texted. A campaign aimed at cars you don't want wastes appraisals and disappoints customers.
Text service customers after the visit, never while the car is in the bay. See service-to-sales for timing.
Leave out anyone opted out or on DNC, anyone in an open deal, and anyone already in an equity or lease-end campaign, so nobody gets two threads at once. DealFlo's buyback campaign uses a buying persona that works the sold database and the service drive.
A buyback text works when it sounds like a buyer, not a mailer. Name the car, give the real reason you want it, make it clear no purchase is required, and ask for a time to see it.
| Say | Never say |
|---|---|
| We're short on clean cars like your {vehicle}. | WE WANT YOUR CAR! Top dollar paid! |
| Our used car manager would like to see it and put an offer in writing. | We'll pay more than KBB. |
| No purchase required. If the number works for you, we buy it. | Trade it in today for a great deal on a new one. |
| It takes a short appraisal in person. | Instant offer, guaranteed. |
| Is Thursday at 5 or Saturday at 10 better to bring it by? | Reply YES for your offer. |
When they ask what it's worth, don't guess. Value depends on condition, mileage and options nobody can see through a text, and a number that turns out wrong becomes the number they hold you to. Riley bridges the question to an appraisal time, and because price questions go to your team, a person sees the thread right away.
If the customer brings up replacing the car, pivot to the upgrade. If they don't, keep it a pure buyback. Pushing a trade on someone who wanted to sell turns a clean acquisition into a stalled deal.
The text gets the car to your lot. The appraisal appointment is where you buy it, so run it with the same discipline as a sales appointment.
Each one names the car, gives the real reason you want it and asks for a specific day and time. None quotes a value. More by lead source are in our car sales text message templates guide.
Hi {first name}, Riley at {store}. You bought your {vehicle} from us a few years back, and we're short on clean ones like it right now. Would you be open to a no-obligation offer if you brought it by Thursday at 5 or Saturday at 10?
Send only for models on your used car manager's want list.
Hi {first name}, Riley at {store}. Your {vehicle} is exactly the kind of car our used car customers keep asking for. Is Wednesday at 5:30 or Saturday at 11 better for a quick appraisal, with no purchase required?
Send after the visit, never while the car is in the shop, and only for want-list models.
Hi {first name}, Riley at {store}. We appraised your {vehicle} when you were in last time, and our used car manager would like to take a fresh look at it. Could you bring it by Tuesday at 6 or Saturday at 9 for an updated written offer?
Fair question, {first name}. Condition, miles and options all move the number, so I'd rather have our manager put a real offer in writing than guess by text. Does Thursday at 5 or Saturday at 10 work to bring it by?
No, {first name}, there's no purchase required. If our offer works for you, we buy the car and take care of the payoff paperwork with your lender. Would Friday at 4 or Saturday at 10 be easier to bring it in?
Confirm your store handles lien payoffs on purchases before using this one.
Hi {first name}, Riley at {store}. Our used car manager has you down for Saturday at 10 to look at your {vehicle}, so bring the title or your lender's name and every key you have. Does 10 still work for you?
A buyback campaign is an acquisition channel, so measure it like one: cost and quality per car, not just replies.
| Metric | What it tells you | How to pull it |
|---|---|---|
| Reply rate | Whether the opener and the list match. Compare the sold database with the service drive. | Customers with at least one reply divided by customers texted, by source. |
| Appraisals set and shown | Whether interest turns into cars on your lot. | Appraisal appointments booked, and the share marked shown. |
| Look-to-book | Whether your offers are competitive. Plenty of shows but few purchases points at the number, not the texts. | Cars purchased divided by appraisals completed. |
| Cost to acquire | Whether buying from customers beats your other sources for the same kind of car. | Purchase price plus reconditioning, compared with auction units of similar year and mileage, including buy fees and transport. |
| Days to sale | Whether the want list was right. | Days from purchase to retail sale for campaign units, compared with your lot overall. |
| Upgrades from buybacks | The bonus deals. | Campaign customers who also bought a vehicle from you. |
| Opt-out rate | Whether past buyers welcome the message. | Opt-outs divided by customers texted, by source. |
To see how Riley would work your own sold database, book a demo, or text Riley yourself from the live demo.
No. Riley runs a pure buyback — a cash offer with no purchase required — which is exactly why it works. If they turn out to be interested in an upgrade, Riley pivots naturally, but the buyback stands on its own.
Never over text. Riley bridges the value question to an appraisal appointment where your used car manager makes a real, standing offer in person. That protects you from a bad number setting the wrong expectation.
Start with your own sold list — the cheapest, cleanest source you have. You can also feed in acquisition target lists, and Riley works them the same way: a real conversation and a booked appraisal.
Cars you sold come with known service history and no auction fees or transport. Riley makes sourcing them systematic instead of ad hoc, so you refill the lot with units you understand at a cost you control.
Yes. Upload a CSV or forward records in. DealFlo runs next to VinSolutions, eLead, DealerSocket, CDK, Reynolds, or Tekion, which stays your system of record.
Pricing is quoted per rooftop, based on what your store turns on, and the standard agreement is month-to-month with no minimum commitment. Book a demo and we will walk you through the exact number for your store.
30 minutes. We'll show you the exact conversations Riley sends, and what your first 30 days of automated follow-up look like.