Reputation · Google Reviews

More Five-Star Reviews, Without Chasing Customers

Your happiest customers would leave a review — they just never get asked at the right moment. DealFlo texts them after the sale or service visit, asks like a person instead of a survey, and drops the Google link right in the thread. Your rating climbs while your team does nothing extra.

The ask is everything. Riley times it right and makes it easy.

Review platforms blast a stiff automated survey and get ignored. DealFlo asks the way a good salesperson would — a genuine text a day or two after delivery, gauging that they're happy first, then making the review a one-tap link. Better timing and a human tone mean more reviews and a higher star average.

How Riley turns a happy customer into a review

Fires after the moment that matters

Riley reaches out a day or two after delivery or a service visit — while the good experience is fresh — not weeks later when the feeling has faded and the text gets ignored.

Reads the room before asking

Riley opens by checking they're happy with everything first. If they are, it asks for the review. If something's off, it routes the issue to your team instead of pushing an unhappy customer toward a public page.

One tap to the Google link

When they say yes, Riley drops your Google review link right in the thread — no app, no login maze, no 'search for us and scroll.' The easier the ask, the higher the completion rate.

Sounds like your store, not a survey bot

Plain, warm, human text — no 'On a scale of 1 to 10' stiffness. The tone is why customers actually reply and follow through.

Protects your rating

Unhappy signals get caught and handed to your team privately before they become a one-star post. You resolve the issue instead of reading about it publicly.

Runs on autopilot after every deal

Feed in the day's deliveries or service ROs and Riley handles the asks on its own cadence — a steady flow of fresh reviews without anyone on your team remembering to send them.

Riley · Coastal Mazda · Post-Delivery · 2 days after
RILEY
Hey Priya — Riley at Coastal Mazda. Just wanted to check in now that you've had the CX-5 a couple days. Everything treating you right so far?
Yes! Loving it, Jordan was awesome
RILEY
Love hearing that — Jordan will be glad too. If you've got 30 seconds, a quick Google review mentioning him would mean a ton to us. Here's the link: [google review link]
Happy to. Just did it
RILEY
You're the best, thank you Priya. Enjoy the CX-5 — and reach out anytime you need anything from us.

What a review-survey blast sends vs. what Riley sends

Generic AI
Please rate your recent experience with our dealership. Click here to complete a short survey. Your feedback matters!
Riley
Hey Priya — Riley at Coastal Mazda. Now that you've had the CX-5 a couple days, is everything treating you right so far?

Common questions about Review Generation

Will this help my dealership rank higher on Google?

Review volume, recency, and average rating all feed your Google Business Profile visibility in the local map pack. A steady flow of fresh, positive reviews is one of the strongest local ranking signals there is — and that's exactly what Riley produces.

How does Riley avoid soliciting bad reviews?

It checks satisfaction before asking. Happy customers get the review link; anyone who signals a problem gets routed to your team privately so you can fix it — not pushed toward a public one-star.

When does the review request go out?

A day or two after delivery or the service visit, while the experience is fresh. Timing is the biggest driver of completion, and Riley gets it right automatically.

Can it mention the specific salesperson?

Yes. Riley can reference the rep by name, which makes reviews more specific and credible — and gives your salespeople named recognition that helps them and the store.

Does it work for service, not just sales?

Both. Feed in deliveries, service ROs, or both, and Riley runs the review ask for each with the right timing and tone.

What does it cost?

$1,795/month for the dealership plan — unlimited conversations across every campaign type, review generation included. No setup fees, no contracts, 14-day free trial.

Ready to see Riley work your Review Generation pipeline?

30 minutes. We'll show you the exact conversations Riley sends — and what your first 30 days of automated follow-up look like.