SMS & A2P Compliance
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. DealFlo does not share, sell, lease, or rent consumer mobile phone numbers, SMS opt-in data, SMS consent, or the content of SMS messages to any third party, affiliate, advertiser, data broker, or marketing partner. Mobile data is used solely to operate the Service.
DealFlo is an Application-to-Person (A2P) messaging platform built for U.S. automotive dealerships and salespeople. This page summarizes how we comply with the Telephone Consumer Protection Act (TCPA), the A2P 10DLC program, and the guidelines of the major U.S. wireless carriers. It is written for consumers, dealers, and carrier reviewers evaluating our messaging practices.
1. A2P 10DLC registration
DealFlo sends SMS through Twilio and Plivo using 10-digit long codes (10DLC). Our brand and campaign registration with The Campaign Registry (TCR) has been submitted and is pending carrier review. We will update this page once registration is fully approved. All traffic is subject to carrier filtering, throughput limits, and the campaign use case declared at registration.
2. Message classification
Our campaigns are registered as transactional and operational communications sent by a dealership or salesperson to a consumer with whom they have an existing or prospective relationship. Typical use cases include:
- Responding to inbound vehicle inquiries from lead providers (KBB, CarGurus, AutoTrader, Cars.com, Edmunds, dealer websites, and similar).
- Scheduling and confirming sales or service appointments.
- Following up on internet leads, dead leads, and lease-end customers.
- Requesting trade-in information, reviews, or referrals at the customer’s direction.
DealFlo does not permit promotional or marketing blasts to consumers who have not given the sending dealer prior express consent for that purpose. Dealers contractually agree to this in our Terms of Service.
3. Supported carriers
DealFlo delivers messages, through Twilio and Plivo, to all major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, and US Cellular, plus the MVNOs and regional carriers that route through them.
4. TCPA compliance
DealFlo operates in accordance with the TCPA, FCC rules on automated messaging, CAN-SPAM, and state telemarketing laws. Because we are a platform that sends on behalf of dealerships and salespeople, the business using DealFlo is the sender for TCPA purposes and is contractually required to obtain the legally required consent before uploading a phone number or messaging a consumer. See Terms of Service, Section 5 for the full consent and acceptable-use obligations.
5. Consumer rights — HELP and STOP
Every consumer who receives a message from the Service can stop messages or request help at any time. These keywords are recognized on every DealFlo-powered phone number, without regard to case or punctuation.
5.1 Opt-out (STOP)
A consumer can stop receiving SMS by replying any of: STOP, UNSUBSCRIBE, QUIT, CANCEL, or END. On receipt, DealFlo immediately sets the contact’s status to “opted out,” disables the AI agent for that contact, and blocks every further outbound message. The opt-out is permanent unless the consumer replies START to resubscribe. The confirmation message delivered to the consumer is:
DealFlo: You are unsubscribed from DealFlo. No more messages will be sent. Reply START to resubscribe.
5.2 Help (HELP)
A consumer can request help at any time by replying HELP or INFO. DealFlo responds immediately with the brand name and a working support contact. The HELP reply delivered to the consumer is:
DealFlo: For help, email joshuaskwarek@gmail.com. Reply STOP to unsubscribe. Msg&data rates may apply. Msg frequency varies.
The support email in the HELP reply above matches the DealFlo contact listed at the bottom of this page and used for compliance reports.
5.3 Standard rate and frequency disclosure
Standard message and data rates may apply to messages sent and received through DealFlo. Message frequency varies based on the conversation; the consumer controls the pace by replying or by using STOP at any time.
6. No sharing of mobile data for marketing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. DealFlo does not share, sell, lease, or rent consumer mobile phone numbers, SMS opt-in data, SMS consent, or the content of SMS messages to any third party, affiliate, advertiser, data broker, or marketing partner. Mobile data is used only to operate the Service, which includes routing through our SMS delivery partners (Twilio and Plivo), storing conversation history for the dealership that sent the message, and sharing with a CRM or other integration a dealer has directly connected. We disclose the full list of service providers who touch this data in our Privacy Policy, Section 5.
7. What dealers must disclose at the point of collection
Before a consumer’s phone number is added to DealFlo, the dealer is required (by the TCPA and by our Terms) to clearly disclose:
- The identity of the business that will be messaging them.
- That messages may be automated and sent using an AI agent.
- That message frequency varies.
- That message and data rates may apply.
- How to stop messages (“Reply STOP to opt out”) and how to get help (“HELP for help”).
- A link to the dealer’s privacy policy, or to DealFlo’s where the dealer has adopted ours.
8. Reporting a compliance concern
If you believe a DealFlo-sent message violated the TCPA, carrier rules, or your preferences, email joshuaskwarek@gmail.com with the phone number that received the message, the approximate date and time, and the sending business if you know it. We will investigate and, where appropriate, suspend the sending account.